# Visla Help Center

> How can we help you？

## Getting Started With Visla

- [Welcome to Visla!](https://support.visla.us/en/articles/8573707-welcome-to-visla.md): The article provides a welcome to Visla, introducing its features for easy video creation, editing, and customization.
- [System Requirements](https://support.visla.us/en/articles/8444700-system-requirements.md): This article specifies Visla's system requirements, including compatible browsers and operating systems, for optimal performance.
- [How to Download Music Files](https://support.visla.us/en/articles/8449548-how-to-download-music-files.md): This article guides users on downloading music files in Visla, enabling access to a library of audio tracks for video projects.
- [How to Delete Videos in Visla: Multiple Options](https://support.visla.us/en/articles/8708402-how-to-delete-videos-in-visla-multiple-options.md): This article details multiple options for deleting videos in Visla, ensuring users can easily manage their content as needed.
- [How to Share Your Exported Video](https://support.visla.us/en/articles/8708513-how-to-share-your-exported-video.md): User guide on sharing exported videos from Visla, covering options for direct sharing, downloading, and embedding across platforms.
- [Visla Glossary](https://support.visla.us/en/articles/10471621-visla-glossary.md): Understanding key acronyms and terms used at Visla.
- [How to Create Folders and Move Clips](https://support.visla.us/en/articles/10504758-how-to-create-folders-and-move-clips.md): This article explains to Visla users how to organize their clips in designated folders.
- [Convert Your Presentation into a Video with Visla](https://support.visla.us/en/articles/12083922-convert-your-presentation-into-a-video-with-visla.md)
- [Convert a PDF Document into a Video with Visla](https://support.visla.us/en/articles/12083964-convert-a-pdf-document-into-a-video-with-visla.md)
- [Recording Voiceover in Visla: A Comprehensive Guide](https://support.visla.us/en/articles/8451768-recording-voiceover-in-visla-a-comprehensive-guide.md): This article provides a comprehensive guide on recording voiceovers in Visla, covering steps and tips for high-quality audio narration.
- [How to Select the Appropriate Camera in the Native App](https://support.visla.us/en/articles/8452340-how-to-select-the-appropriate-camera-in-the-native-app.md): This article guides users on selecting the appropriate camera in Visla's native app, ensuring optimal video recording quality and settings.
- [Annotations in Screen Recording](https://support.visla.us/en/articles/10486542-annotations-in-screen-recording.md): Using annotations when doing a screen recording with Visla to enhance presentations.
- [How to Upload Your Own Media](https://support.visla.us/en/articles/8449483-how-to-upload-your-own-media.md): This article explains how to upload custom media in Visla, detailing steps for importing user-generated content into projects.
- [Setting and Changing Project Language in Visla](https://support.visla.us/en/articles/8449211-setting-and-changing-project-language-in-visla.md): This article guides users on changing Visla's language from English, enhancing accessibility and usability for international speakers..
- [How to Edit the Background Music](https://support.visla.us/en/articles/8695383-how-to-edit-the-background-music.md): This article explains how to edit background music in Visla, covering steps to adjust volume, trim, or replace audio tracks for videos.
- [Managing Your Videos and Projects on Visla](https://support.visla.us/en/articles/8421747-managing-your-videos-and-projects-on-visla.md): This article guides users on managing videos and projects in Visla, covering organization, editing, and storage functionalities.
- [How to Edit Subtitles in Visla](https://support.visla.us/en/articles/8449519-how-to-edit-subtitles-in-visla.md): A users' guide on editing subtitles in Visla. We cover steps to modify timing, text, and formatting for improved video accessibility.
- [How to Use the Quick Cut Feature in Visla](https://support.visla.us/en/articles/8449494-how-to-use-the-quick-cut-feature-in-visla.md): This article explains using the "Quick Cut" feature in Visla, detailing steps for rapid editing and trimming of video clips.
- [How to Use the Extract Feature](https://support.visla.us/en/articles/8449549-how-to-use-the-extract-feature.md): This article explains how to use the "Extract" feature in Visla, detailing steps for isolating specific segments from videos for editing.
- [How to Export and Download Videos](https://support.visla.us/en/articles/8449547-how-to-export-and-download-videos.md): This article explains exporting and downloading projects in Visla, detailing steps to save completed videos for sharing or storage.
- [How to Enable Call to Action \(CTA\) in Videos](https://support.visla.us/en/articles/8461442-how-to-enable-call-to-action-cta-in-videos.md): This article guides users on enabling Call-to-Action \(CTA\) features in Visla videos, enhancing engagement and interaction with viewers.
- [Understanding the "Curated with AI" Option in Audio Project](https://support.visla.us/en/articles/8449539-understanding-the-curated-with-ai-option-in-audio-project.md): This article explains Visla's "Curated with AI" audio option, detailing its use of artificial intelligence for personalized audio projects.
- [What File Types and Sizes are Supported for Upload with Visla?](https://support.visla.us/en/articles/8449543-what-file-types-and-sizes-are-supported-for-upload-with-visla.md): List of the file types supported by Visla for upload \(video formats like MP4, MOV, and AVI, and image formats like JPG and PNG.\)
- [How to Change the Aspect Ratio or Output Format](https://support.visla.us/en/articles/8704641-how-to-change-the-aspect-ratio-or-output-format.md): This article explains how to change aspect ratio or output format in Visla, for tailored video dimensions and compatibility.
- [Scene Splitting in Text-to-Video](https://support.visla.us/en/articles/10060040-scene-splitting-in-text-to-video.md): Understand how video scripts are split into scenes for Text-to-Video projects, specifically when your input is already a video script.

## AI Video Creation

- [Create a Video Using AI Director Mode](https://support.visla.us/en/articles/13414809-create-a-video-using-ai-director-mode.md): AI Director Mode lets you plan and create videos scene by scene using a storyboard-first workflow. Instead of generating clips blindly, you define the structure, visuals, and continuity upfront—th...
- [Create a Video Using Avatars](https://support.visla.us/en/articles/11799120-create-a-video-using-avatars.md): Avatars give your videos a face—choose a public presenter or design your own from text or image.
- [Create a Short Video of People Talking: Step-by-Step](https://support.visla.us/en/articles/11037700-create-a-short-video-of-people-talking-step-by-step.md): Perfect for YouTube Shorts, TikTok and Instagram
- [Creating a Video from Text: Step-by-Step](https://support.visla.us/en/articles/11037435-creating-a-video-from-text-step-by-step.md): Transform text into professional videos with Visla’s AI. Perfect for marketing, training, and social media. Create fast with Visla!
- [Creating a Narrative Video: Step-by-Step](https://support.visla.us/en/articles/10275855-creating-a-narrative-video-step-by-step.md): Transform Your Recordings into Professional Videos in Minutes
- [Creating a Video from Your Webpage: Step-by-Step](https://support.visla.us/en/articles/11033103-creating-a-video-from-your-webpage-step-by-step.md): Turn your webpages into exciting videos
- [Creating a Video from your Script: Step-by-Step](https://support.visla.us/en/articles/11036726-creating-a-video-from-your-script-step-by-step.md): Enter your script, and Visla's AI will create it word for word.
- [Create a Video from an Idea: Step-by-Step](https://support.visla.us/en/articles/11038257-create-a-video-from-an-idea-step-by-step.md)
- [Create a Video Montage: Step-by-Step](https://support.visla.us/en/articles/11038448-create-a-video-montage-step-by-step.md): Visla's AI analyzes and selects your clips, and images to create a video montage.
- [Transform your Video with AI: Step-by-Step](https://support.visla.us/en/articles/11038397-transform-your-video-with-ai-step-by-step.md): Visla's AI adds b-roll, subtitles, and background music to your video
- [How Can I Set a Video's Duration With Prompting](https://support.visla.us/en/articles/9613473-how-can-i-set-a-video-s-duration-with-prompting.md): This article provides a list of the best prompts to use when wanting to pre-determine the duration of a clip.
- [Convert Your On-Screen Actions into Smart Step-By-Step Videos with Visla](https://support.visla.us/en/articles/12084441-convert-your-on-screen-actions-into-smart-step-by-step-videos-with-visla.md)

## Learn All About Workspaces

- [Navigating Workspaces](https://support.visla.us/en/articles/9467264-navigating-workspaces.md)
- [Managing Workspace Settings](https://support.visla.us/en/articles/9492642-managing-workspace-settings.md): Edit and customize Workspace settings.
- [Understanding Your Workspace](https://support.visla.us/en/articles/9492593-understanding-your-workspace.md): What is a Workspace, and how it differs from Teamspace, and My Space
- [Understanding Teamspaces](https://support.visla.us/en/articles/9467284-understanding-teamspaces.md)
- [Understanding the Workspace Dashboard](https://support.visla.us/en/articles/9492666-understanding-the-workspace-dashboard.md): What information can be found in the owner's dashboard on Visla.
- [Getting started with SSO - Auth0](https://support.visla.us/en/articles/10929051-getting-started-with-sso-auth0.md): Single sign-on allows you to login using your company credentials. Visla Single Sign-On\(SSO\) is based on OIDC \(OpenID Connect\).
- [Getting started with SSO - Microsoft Entra ID](https://support.visla.us/en/articles/11102257-getting-started-with-sso-microsoft-entra-id.md): Single sign-on allows you to login using your company credentials. Visla Single Sign-On\(SSO\) is based on OIDC \(OpenID Connect\).

## Credits 101

- [How do credits work?](https://support.visla.us/en/articles/9466561-how-do-credits-work.md): Understanding and Maximize Your Credits: Detailed Breakdown of Features and Costs
- [What Do I Get For My Credits?](https://support.visla.us/en/articles/9463212-what-do-i-get-for-my-credits.md): Resource Consumption Price List
- [How Can I Get More Credits?](https://support.visla.us/en/articles/9908175-how-can-i-get-more-credits.md): A guide on the various ways Visla users can acquire more credits to support their video creation needs.

## Tips and Tricks for Video Creation

- [Can Visla Create Computer-Generated or Cartoon Style Videos](https://support.visla.us/en/articles/8452261-can-visla-create-computer-generated-or-cartoon-style-videos.md): This article guides users on creating animated videos in Visla, covering tools and techniques for engaging visual storytelling.
- [How to Choose Preferred Stock for Your Video](https://support.visla.us/en/articles/8706288-how-to-choose-preferred-stock-for-your-video.md): This article guides users on selecting preferred stock for their Visla videos, enhancing content with tailored visuals and assets.
- [Languages Available for Video Creation](https://support.visla.us/en/articles/8449190-languages-available-for-video-creation.md): This article outlines languages supported for video creation in Visla: English, Spanish, French, German, Italian, Portuguese, and more.
- [How to Merge Clips in Visla](https://support.visla.us/en/articles/9889406-how-to-merge-clips-in-visla.md): This article guides users on how to merge two or more clips in Visla in order to create a new clip.
- [How to Share Your Project](https://support.visla.us/en/articles/9892708-how-to-share-your-project.md): User guide on sharing projects from Visla, for internal or external users to preview.
- [Guidelines for Safe and Respectful Language in Visla](https://support.visla.us/en/articles/9976401-guidelines-for-safe-and-respectful-language-in-visla.md)
- [How to Generate and Download Video Transcripts in Visla](https://support.visla.us/en/articles/10073977-how-to-generate-and-download-video-transcripts-in-visla.md): Users can learn how to download video transcripts in Visla by accessing a clip's Transcript panel and selecting the download option.
- [Using Intelligent Assistive AI for Auto-Cut](https://support.visla.us/en/articles/10223505-using-intelligent-assistive-ai-for-auto-cut.md)
- [Understanding Curate with AI for Video](https://support.visla.us/en/articles/10228203-understanding-curate-with-ai-for-video.md)
- [How to Use the Ken Burns Effect Feature](https://support.visla.us/en/articles/10458207-how-to-use-the-ken-burns-effect-feature.md)
- [Using the Visla Add-On in Adobe Express](https://support.visla.us/en/articles/10812575-using-the-visla-add-on-in-adobe-express.md)
- [How to Use and Manage Voices in Visla](https://support.visla.us/en/articles/11146302-how-to-use-and-manage-voices-in-visla.md)
- [How to Create a Custom \(Cloned\) Voice](https://support.visla.us/en/articles/11146404-how-to-create-a-custom-cloned-voice.md)
- [Visla Prompt Library: High-Impact Prompts for Every Use Case](https://support.visla.us/en/articles/11397408-visla-prompt-library-high-impact-prompts-for-every-use-case.md): This article helps users create great videos by prompting Visla's AI in the most effective way.
- [How to Write the Best Prompts in Visla for High-Quality Video Clips](https://support.visla.us/en/articles/11397412-how-to-write-the-best-prompts-in-visla-for-high-quality-video-clips.md): This guide explains how to write clear, specific prompts in Visla to generate high-quality video clips.

## Account and Billing

- [How to Access Your Invoice in Visla](https://support.visla.us/en/articles/10421609-how-to-access-your-invoice-in-visla.md)
- [Understanding Watermarks on Paid Plans](https://support.visla.us/en/articles/8444681-understanding-watermarks-on-paid-plans.md): This article explains watermarks on paid subscriptions in Visla, detailing their removal as a benefit of upgraded plans.
- [Stock Footage: Who Owns the Rights to the Generated Videos?](https://support.visla.us/en/articles/9222700-stock-footage-who-owns-the-rights-to-the-generated-videos.md): Users own videos created with Visla, but must comply with online platforms terms for sharing, especially regarding copyrighted content.
- [Ownership and Distribution Rights for Videos: Understanding Stock Footage and User-Uploaded Content](https://support.visla.us/en/articles/9222731-ownership-and-distribution-rights-for-videos-understanding-stock-footage-and-user-uploaded-content.md): Clarification on Ownership and Distribution Rights for Videos with Stock Footage and User-Uploaded Content.
- [Copyright and Content Permissions](https://support.visla.us/en/articles/8571039-copyright-and-content-permissions.md): Review of copyright and content permissions in Visla, emphasizing adherence to copyright laws and obtaining proper permissions for usage.
- [Getty Images Content: Understanding Usage Rights and Restrictions](https://support.visla.us/en/articles/9768394-getty-images-content-understanding-usage-rights-and-restrictions.md): Understand the usage rights and restrictions associated with Getty Images content. There are important limitations to be aware of.
- [Responding to a Copyright Strike on YouTube](https://support.visla.us/en/articles/10186200-responding-to-a-copyright-strike-on-youtube.md): What should you do if you get a Copyright Strike on YouTube?
- [How to delete your Visla account](https://support.visla.us/en/articles/8421740-how-to-delete-your-visla-account.md): This article explains how to delete a Visla account, detailing steps to ensure permanent removal of user data and subscription.
- [Subscription Cancellation and Refund Policy](https://support.visla.us/en/articles/8444521-subscription-cancellation-and-refund-policy.md): This article outlines Visla's policy for subscription cancellations and refunds.
- [How to recover your password](https://support.visla.us/en/articles/8421776-how-to-recover-your-password.md): This article guides users through the password recovery process in Visla, ensuring easy access to accounts via email verification.
- [How to change your login email](https://support.visla.us/en/articles/8418215-how-to-change-your-login-email.md): This article explains how to change your login email in Visla, ensuring seamless access to your account with updated credentials.
- [How to change from Google authentication to email authentication](https://support.visla.us/en/articles/8418208-how-to-change-from-google-authentication-to-email-authentication.md): This article explains transitioning from Google to email authentication in Visla, ensuring seamless access with updated login credentials.
- [Payment Options](https://support.visla.us/en/articles/8444197-payment-options.md): This article details payment options in Visla, covering accepted methods for purchasing subscriptions and accessing paid features.
- [How to Update Your Payment Method in Visla](https://support.visla.us/en/articles/8875663-how-to-update-your-payment-method-in-visla.md): A user guide on updating payment methods in Visla, covering steps to add, edit, or remove payment details for subscription management.
- [How to upgrade to a Paid Account](https://support.visla.us/en/articles/8421780-how-to-upgrade-to-a-paid-account.md): The article explains upgrading to a paid Visla account, detailing steps and benefits for enhanced features and capabilities.
- [How to Switch Your Subscription Plan in Visla](https://support.visla.us/en/articles/8712729-how-to-switch-your-subscription-plan-in-visla.md): This article explains how to switch subscription plans in Visla, detailing steps to upgrade or downgrade for tailored usage and features.
- [How to cancel your Visla subscription](https://support.visla.us/en/articles/8444788-how-to-cancel-your-visla-subscription.md): This article details how to cancel a Visla subscription, ensuring users can manage their accounts and payments effectively.
- [Can I get a trial period before upgrading to a paid plan?](https://support.visla.us/en/articles/8446300-can-i-get-a-trial-period-before-upgrading-to-a-paid-plan.md): This article clarifies Visla's trial period availability, detailing options for users to experience features before moving to a paid plan.
- [Visla Paid Plans: Maximizing Your Video Creation Value](https://support.visla.us/en/articles/8444264-visla-paid-plans-maximizing-your-video-creation-value.md): Explore a variety of plan options to find the perfect fit for your video creation and collaboration needs.
- [How to Add Getty Images Access to your Pro Account](https://support.visla.us/en/articles/9927573-how-to-add-getty-images-access-to-your-pro-account.md)
- [How to cancel a Visla subscription purchased through Apple or Google](https://support.visla.us/en/articles/13442049-how-to-cancel-a-visla-subscription-purchased-through-apple-or-google.md): If you subscribed to Visla through Apple App Store or Google Play, your subscription is managed by the app store \(not Visla\). That means you must cancel through Apple/Google, and any refund request...

## Troubleshooting

- [Troubleshooting "Unknown Error" When Logging in with Gmail](https://support.visla.us/en/articles/8422182-troubleshooting-unknown-error-when-logging-in-with-gmail.md): This article adresses the "unknown error" message during Gmail login in Visla, providing solutions to ensure smooth access to accounts.
- [Troubleshooting Voice Over Issues: Hearing Two Voices](https://support.visla.us/en/articles/8449295-troubleshooting-voice-over-issues-hearing-two-voices.md): This article troubleshoots voice-over issues in Visla, addressing instances where users hear two voices during playback.
- [Our Digital-First Support Philosophy](https://support.visla.us/en/articles/8940834-our-digital-first-support-philosophy.md): This article reviews Visla's digital-first support philosophy, and to best get the support you need.

## Programs and Services

- [Visla Referral Program: How It Works](https://support.visla.us/en/articles/9764194-visla-referral-program-how-it-works.md): We're excited to offer you the opportunity to invite friends and colleagues to join our platform while earning rewards.
- [Introducing the Visla Video Maker GPT](https://support.visla.us/en/articles/9100777-introducing-the-visla-video-maker-gpt.md): This article introduces Visla's Video Maker powered by GPT, highlighting its features for creating engaging videos efficiently.
- [API Access](https://support.visla.us/en/articles/8449559-api-access.md): Your Gateway to Automated AI-Driven Video Creation

## Branding Essentials

- [How to Customize Your Branding](https://support.visla.us/en/articles/8931916-how-to-customize-your-branding.md): How to customize branding in Visla, including logo placement, color schemes, and font choices for cohesive video branding.

## Tools and Integrations

- [How to Automatically Import your Zoom Recordings in Visla](https://support.visla.us/en/articles/11803473-how-to-automatically-import-your-zoom-recordings-in-visla.md): This article explains to Visla users how to integrate Zoom with Visla to automatically import their Zoom recordings from the cloud.
- [Visla and Slack Integration: Feature Availability and User Guide](https://support.visla.us/en/articles/8537145-visla-and-slack-integration-feature-availability-and-user-guide.md): This article outlines Visla's Slack integration, detailing its features, availability, and usage guide for seamless collaboration.